Contacts
How can we help?
Quick answers
Where is my server after payment?
Server activates automatically within 15 minutes. Access details arrive by email. No manual activation — no need to contact us for this.
How do I change my plan?
Upgrade or downgrade anytime from your billing panel at bill.flynet.pro. Server scales automatically — no downtime, no migration.
What's your refund policy?
100% MoneyBack if the server doesn't work for you. Cancel in one click from billing. Refund processed within 48 hours.
How fast do you respond?
Sales (Telegram/WhatsApp): ~2 min, 24/7. Support (ticket): ~1 hour during business hours. Billing: ~4 hours during business hours.
What payment methods do you accept?
Crypto (BTC, USDT), bank cards (Visa, Mastercard) and wire transfer — the bank details are in the requisites below. Crypto and card payments activate the server automatically within 15 minutes; a wire transfer activates as soon as the funds arrive, usually within 1-3 business days.
Departments
| Sales | Support | Billing | |
|---|---|---|---|
| Best for | Plans, upgrades, questions | Server issues, setup help | Invoices, refunds, payments |
| Channel | Telegram · WhatsApp · Live Chat | Ticket · Email | Ticket · Email |
| Response | ~2 min | ~1 hour | ~4 hours |
| Hours | 24/7 | Business hours | Business hours |
All times GMT+7. Business hours: Mon-Fri, 09:00-18:00.
Offices & Requisites
🇰🇿 Kazakhstan - Ekibastuz
Flynet LLP
Address: 141204, Republic of Kazakhstan, Ekibastuz, Abay street, 49
Phone: +7 705 546 71 96
BIN: 220540009264
SWIFT: KCJBKZKX
Account (USD): KZ378562203259286808
Bank: JSC BANK CENTERCREDIT, Almaty KZ
USD correspondent bank: THE BANK OF NEW YORK MELLON, New York, SWIFT IRVTUS3N, account 8900587520
General Director: Evgeny Kovalchuk
🇷🇺 Russia - Tomsk
LLC «Flynet»
Address: 634055, Russia, Tomsk, Razvitiya prospekt, 3, 161
Phone: +7 923 428 75 32
INN/KPP: 7017242508 / 701701001
OGRN: 1097017011596
Account: 40702810123500000209
Bank: Branch «Novosibirskiy» of JSC «ALFA-BANK», Novosibirsk
BIK: 045004774
Corr. account: 30101810600000000774
General Director: Evgeny Kovalchuk